Be the Best at Customer Service

We all work in customer service to some extent…it just depends on who the customer is.

If you’re in an office, it’s your boss who is the customer. If you’re in retail, it’s the shopper who is the customer. And the list continues. So, it bears repeating that customer service is important.

Sometimes we lose sight of the fact that our customer service skills could be honed a little bit. Or, maybe you have a new employee who doesn’t see how valuable good customer service is. Well, either way, here are a few ways to brush up on your customer service.

The Importance of Caring for Your Customers

Customer service, or customer care, is vital to us all.

It’s the difference between keeping and losing customers to the competition. One wrong move, and we might lose a valuable customer.

Customer service is how we respond to customers, and it entails a lot of duties. It’s not just how we answer the phone. It’s how we help them when they return items or when we explain policies to them. It’s also when we give deadlines or wait times.

Did you know that acquiring new customers is more expensive than keeping the ones you have?

That’s why customer service needs to be top-notch. It can’t be emphasized enough.

Customers want personalized service, and they will typically pay more for it. If your product is more expensive than the competition, but you have an outstanding customer care program, with engaging employees, you will be more likely to charge more for the same product or service. That’s how important good customer service is.

7 Customer Service Tips from the Pros

1. Greet customers by name.

Learn their names and impress them when they walk into your place of business.

2. Keep notes.

Keep a book with notes on your customers, so you remember things they told you, such as a significant event or date. Then be sure to ask about it the next time they come in.

3. Support each other.

Allow employees to share their frustrations. This will help prevent burnout and ensure they are ready to be pleasant with the next customer.

4. Respond quickly.

Be quick to respond when customers have a question, complaint, or want an estimate.

5. Customize the service, so it’s tailored to each customer.

Some people want to get in and out quickly. Other customers want to chat and take their time, so accommodate them.

6. Offer to help a customer before they even ask.

This shows initiative and evokes positive images of your company.

7. Treat customers like real people, not like a number.

Be sure to talk with them in a conversational tone, rather than like they are just another customer waiting in line.

Dealing with customers can be challenging. But when you keep your focus on staying positive and constantly improving customer service, you are sure to win over even your toughest critic.

We appreciate your business and want the chance to serve you in the near future. Check out our website today and see what we offer. Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

Are Your Meetings Worth Attending?

When asking employees what makes a meeting worth attending, 62% said “clear,” “specific,” “defined,” and “concrete” information should be given.

This may sound like basic information, but many bosses hold meetings that are contrary to these terms. So how can you ensure you’re not making this mistake?

Here are 10 tips to keep your meetings effective and productive.

10 Tips to Make Your Meetings More Effective

1. Determine why you are having the meeting.

Try to pinpoint exactly why you are holding a meeting for these particular people.

Start by identifying the purpose and desired outcomes of the meeting, then include it in both the meeting invitation and the meeting agenda.

2. Determine the appropriate attendees.

You won’t hurt anyone’s feelings if they aren’t invited to the meeting.

In fact, people don’t want to waste their time if they aren’t the appropriate people to handle the topic of the meeting. Only invite people who can implement the changes you seek or offer advice on the appropriate department.

3. Create an effective agenda.

Type up the agenda, and list the topics and the presenters. Also, include start and end times so that the meeting doesn’t go off-topic.

Send out the agenda before the meeting so that everyone is ready to contribute.

4. Vary the presenters.

By including different presenters, you will stir up more interest and invite others to engage.

Having different views and topics by different people is much more engaging, and it may provoke others to share their insights as well.

5. Take breaks.

This is the best way to keep people off their phones. A break is the best time to check their emails and texts, get a drink, and use the restroom.

6. Pass out handouts at the beginning.

Be prepared for all participants.

Don’t expect they will bring their agendas; have enough for everyone in attendance. Place the handouts at each spot around the table to minimize the shuffling of papers. 

7. Don’t recap for latecomers.

This wastes time for all who arrived on time.

No matter the reason, don’t recap during the meeting. Latecomers can catch up by reading the agenda and talking to others during the break.

8. Cover the most important topic first.

Then list the next important topic, and so forth.

This gets right down to business. It’s like reading a newspaper article, in which the most important information is given right away, and then the subsequent information is disseminated.

9. Try to hear from everyone.

If it’s a small enough group, allow for input from each person. Give time to ask relevant questions and hear them out.

10.  Assign jobs prior to the meeting.

Have someone take notes, which involves mainly writing down the main talking points and actions that were brought up.

Have a timekeeper who can kindly keep everyone on task. Have a director who introduces each speaker. This keeps the meeting organized and effective. 

These tips should help you review your meeting process and possibly improve it a little if needed. Getting the most out of your meetings will ensure more success for you personally and for your business.

Our goal is to help you be successful as well. Our printing firm knows your time is valuable, and we are here to help you streamline your business. We will get right to the point, create an action plan and get your printing done on time so you will continue to be successful. 

Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

 

How to Flourish: Focus on Personal Growth

We don’t always talk about personal growth, but it should be the topic of conversation or at least the topic of thought. How do we flourish in such a busy world? Here are ten steps to encourage your growth.

10 Steps to Encourage Your Personal Growth

Volunteer.

We don’t always want to add another thing to our to-do list, but this is important to give you a different perspective. By volunteering, you will feel good about yourself and learn new skills and get different views of the world.

Experience new things and places.

Take a short day trip on your day off. This is the perfect time to break out of your comfort zone and try something new. Enjoy learning about new places, and don’t be afraid to take part in local activities. It will do your brain good.

Prioritize your health.

Take a health journey by starting to walk, joining a gym, or taking up a new sport that you can do regularly. Your health is an important part of personal growth.

Evaluate your life.

Use a private journal, or put it in your phone or on a computer. But take time to write down what you like and don’t like about your life. This is time for complete honesty. No one but you is looking. What makes you happy? What frustrates you? What would you like to change in your life? What steps do you need to take to improve?

Learn something new.

Read books that you never thought of reading. Take a class somewhere that will stretch you. Go on a retreat to expand your knowledge.

Set ambitious goals.

Research at the University of California-Riverside found that people with loftier goals were more satisfied than those who set mediocre goals, even if the outcome was similar. Reach for something you think is a bit unattainable but doable. Don’t be afraid to set long goals that take a while to achieve.

Be a good listener.

You might want to call up a friend and practice your listening skills. Or maybe it’s at work. Focus on listening instead of what you’re going to say next.

Stretch yourself creatively.

Do something that stretches you creatively. If it doesn’t come naturally, take a painting or pottery class from an adult education facility. Or watch YouTube to follow along with an artist. Or try Pinterest for ideas on what to do. 

Don’t try to impress people.

This leads only to disappointment. Set goals that are important to you, rather than a goal that will impress others. This is key to personal growth because it’s personal; it’s not what others think of you. 

Teach others.

The best way to learn something is to teach it to others. Evaluate your skills, interests, and hobbies. What can you teach others? This will help you improve as well as help out others. 

We all need reminders to grow on purpose. If we don’t take steps to grow in our personal and professional lives, we remain stagnant.

We are always learning new things at our printing firm, and we love helping you with your goals. If you desire a more creative banner or marketing materials, you know where to go. We’re your partner in personal growth. Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

 

Re-evaluate Your Time Management Skills

 

Time management is something we all strive to improve.

When you think you have it down to a science, a big project comes along and stretches us. But we all know that time management is the key to being successful.  

These tips will help you re-evaluate your time management skills in case you have been bombarded by stress.

Delegate. Okay, we said it. Delegation is key but make sure you give the job to the right person so you don’t feel like you have to micromanage them.

Don’t multitask. It feels like we are being more productive, and people often applaud it but don’t fall into the trap of multitasking. Studies show we are actually less productive when we spread our attention among several projects. Instead, make a list of things you need to do and cross them off as you go. That way, you won’t forget a project, but you can get it off your mind right away.

Deal with stress positively. We all get stressed out at times, but it’s how we handle it that counts. Exercise helps us deal with stress in a positive way. Other ways to deal with stress: meditate, call up a friend, listen to a podcast, get outside in nature, and write in a journal.

Set both short- and long-term goals. Your goals should be measurable, specific, relevant, and time-based. For example, if your goal is to get a raise in six months, figure out the specific steps you will need to achieve in order to do this. Then tackle it head-on.

Don’t overbook your calendar. Make sure that not every second of every day is taken. You will need some downtime, as well as time for phone calls and meetings that pop up. This will help you stay on track and not get discouraged when you can’t stick to the actual schedule.

Get up early. Most successful people start their day with a little extra time in the morning. Just getting up half an hour earlier will help you be more productive throughout your day.

Take regular breaks. Schedule these in so you are sure to take them. This ensures you don’t get distracted and helps you push on when you are tempted to look at your phone. Just 10 or 15 minutes is all it takes. You can get something to drink, go for a walk, check your phone, or talk with a coworker or friend.

Say no sometimes. When people ask you to do something, if possible, examine your schedule and workload first. Don’t just take on new assignments that you don’t have to. This also applies to get-togethers as well. If you are busy, don’t feel bad telling someone you are not able to go right now. But be sure to follow up with them later when you are free.

Don’t procrastinate. This is a good rule for both the office and in your personal life. Procrastination causes unneeded stress. We tend to procrastinate when we are overwhelmed or bored. Whatever the case, try to overcome it by making yourself start right away on a task.

Be realistic in how long a task takes. If you have a task to schedule, make sure you accurately estimate the time it takes to accomplish it. Will it take an hour to write that speech? Or will it take a week? Be realistic so you can stay on track.

Time management is something we can all work on daily. It’s important to keep honing those skills because we won’t be successful if we don’t. When you work with us, we will keep you on track with our on-time delivery and great products. Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

The Power of Storytelling in Marketing

Storytelling has been around for ages.

To this day, people love stories. It unites people while stimulating imagination and passion. Although often seen as a fun pastime, stories usually have a purpose, such as sharing a message, conveying a moral, or telling history. 

Humanize the business

One sometimes overlooked use of stories is within business marketing campaigns.

Stories can be especially moving in the marketing world. Storytelling humanizes the brand, which is beneficial because people like buying from other people. The more you can humanize the brand, the better. 

Stories to remember 

Storytelling is also useful for remembrance.

People tend to remember stories better than they do statistics. Sometimes, being remembered is half the battle. After all, the marketing world is saturated with numerous businesses vying for attention. “Brands that tell more sell more.” Storytelling is a unique way to stand out. Stories take on different formats depending on their purpose. 

What is storytelling in marketing? 

Marketing in storytelling has a couple of unique features. 

Storytelling in marketing is… 

• Combining information with a narrative. It takes skill to effortfully combine relevant information into a story. But that’s exactly what great storytelling marketing strategies do. They effortlessly combine the facts with the story.
• Your brand: storytelling elevates your brand. Your brand in itself is already meant to humanize your business and give customers an idea to attach themselves. Storytelling will help you achieve this.
• About your customers. Your customers are at the heart of every story. Your main character resembles your ideal customer. The better the characters resemble your customers, the more effective your storytelling will be.
• Emotional and engaging. Stories are fun. Stories are emotional. Don’t shy away from these key components because it’s a marketing campaign. If you can add emotionality and engagement to your story, the better the story will be. Commercials that generate a chuckle or a tear are the ones that are the most memorable and impactful. 

Stories can be found in all shapes and sizes. 

• Stories can be written. Written stories are found in articles, blogs and books
• Stories can be spoken. Spoken stories are at presentations and pitch panels.
• Stories can be in an audio format such as within a podcast
• Stories can be digital. Digital stories are in videos, animations, interactive stories, and games. 

The medium in which you tell your story is important because how the story is told adds to the meaning of the story. 

How to tell compelling stories

Practice

Great storytelling takes practice.

Effectively combining your company into a story that is compelling and coherent is challenging. It takes time, patience, and practice to develop the skill. Just remember that, like everything, practice yields improvement.

With storytelling, the best way to improve is by doing. However, having a good foundation is helpful. 

Remember your basic storytelling outline:

• The introduction sets the scene and gets the audience wanting more.
• The rising action is where the conflict is set up and built. Tension and suspense are created. 
• The climax is the most exciting part of the story. The tension that has been rising bursts and the conflict emerges.
• In the falling action, things settle down and go back to normal.
• The conclusion. Every story needs a conclusion. In marketing, it is generally best if the ending is a happy one. Usually, happiness is created from your product or service. Here is the best part to include a call-to-action where you encourage the potential client to buy from your business. 

The characters 

A great story has great characters.

In marketing, the best characters are relatable. The more your potential customers relate to the characters in your story, the more they can empathize with the character’s problems. The prospective client will then see your company as a means to fix their problems. 

Try implementing new strategies, such as storytelling, to your marketing campaign to complement the new year.  Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

 

Elevate Your Marketing Campaign with Postcards!

 

Happy New Year! How crazy it’s already 2022! How was your 2021 marketing strategy? Whether splendid or slightly lacking, any marketing strategy has room for improvement.

In the new year, try incorporating (or reincorporating) direct mail marketing strategies. This long-standing proven method, with added new technology, is a perfect way to hit the ground running in 2022.

And the best part? It can start with a simple postcard.

The Many Benefits of Postcards

Postcards are highly effective.

Did you know that 86% of customers take the time to read through their mail? Due to postcards’ higher visibility, you can expect a higher response rate than any other marketing medium, along with a 70% higher brand recall.

This translates into a high return on investment.

Every $167 spent translates into about $2000 in goods sold. That’s a great investment! Increase your benefits by incorporating a fantastic postcard design. 

The Postcard Design

The postcard design is important and should complement your message and marketing strategy. Here are a few aspects of postcard design to keep in mind.

The material is part of the design, and it reflects on your company.  For example, if environmentalism is essential to your company, share that value with your customers by using recycled material. Or, if you want to send a message of quality, then use heavier material. If your postcards are high quality, then your customers will believe your products and/or services to be high quality as well. 

The size of the postcard is important too. Average-sized postcards are great and effective, but more oversized postcards will stand out due to their inherently larger nature. Try giving the 6-inch by 11-inch postcards a try. 

The two main finishes are glossy or matte. A glossy finish portrays elegance, while matte seems more professional.

A well-thought-out headline is important! You want the headline to sum up your main idea while prompting the customer to keep reading.

A call-to-action prompts the potential client to react in response to the postcard. Examples include requesting that the customer call, visit the store, explore the website, or like/follow social media.

Call-to-actions are most effective when there is a deadline associated with them. Therefore, many companies find it beneficial to offer limited-time deals. Along with driving customer interaction and sales, a call-to-action will help you determine the effectiveness of your postcard campaign for future use. 

Developing a Plan

According to Benjamin Franklin, “Failing to plan is planning to fail.” Set yourself up for success by planning your postcard campaign.

Set SMART goals. SMART goals are specific, measurable, achievable, realistic, and timely. 

Set a budget. Don’t break the bank, but invest enough to see results. 

It’s important to be aware of the static and dynamic postcard costs. Static costs don’t change, while dynamic costs depend on the number of postcards you decide to send. The more postcards you send, the overall cost per card is lowered. Static postcard costs include copywriting and design, while dynamic costs include printing services and postage fees. 

Sending the Postcards

Next, you need to decide where you are sending these postcards. 

• Send the postcards to existing customers. Given that they already have shopped at your business before, these postcards would mainly promote another sale.
• Create or rent a new mailing list. This strategy will reach new customers, generating new business. When you create or rent this new mailing list, ideally, you’re going to try to find households within your target market demographic.
• Every Door Direct Mail (EDDM): In this strategy, you mail a postcard to every household within a geographic area. Sometimes specific demographics congregate in neighborhood clusters. If you can identify your target market within a neighborhood, this strategy is useful. If your business is close to a certain neighborhood, it may be helpful to let the locals know about you, and they may love your business out of proximity convenience. 

Repeat!

Send follow-up postcards.

Potential clients need to hear your company’s message about seven times before they decide to buy. The more familiar your business becomes to the customers, the better off you are. In marketing, familiarity generates sales because people are drawn to the familiar.    Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com

 

Do Millennials Still Buy Print? [With Statistics]

 By Haidan Dong

Print has been around for hundreds of years (arguably even thousands), but with the rise of new digital technology, many print professionals are concerned about the future of print demand. A new demographic is moving into the market. They’re Millennials, the generation that reached adulthood between 2000 and 2010. They are estimated to have a buying power of $1 trillion by 2020, when they will make up a third of the American population. Despite having grown up in a time when smartphones and social media were still rare, the Millennial generation is now a major user of digital media and it readily embraces technology. This begs the question: do Millennials still buy print? The answer will affect the future of the printing industry.

Let’s take a look at the data.

Do Millennials read printed books?

To begin, we first looked at how Millennials feel about traditional printed books (as opposed to ebooks or audiobooks). Neil Howe, who coined the term “Millennials”, cites the following numbers in his article Millennials: A Generation Of Page-Turners:

• 92% of college students prefer reading print material to digital material
• If the cost of the print and digital copy of a leisure book were the same, 80% would pick the paper version
• Young adults are no more likely than their elders to read digital books exclusively (around 6%)

So we know that Millennials are still buying print in the form of books, but what about their relationship to print in advertising? With Millennials becoming 50% of the world’s workforce by 2020, they’ll be making key buying decisions for businesses. Would they still invest in print advertising? Let’s look at the results of print marketing to Millennials.

Do Millennials respond well to print advertising?

There have been a number of studies on the Millennial’s relationship with print advertising, but they have all come to a similar conclusion. Take, for example, the Quad Graphics customer focus study Millennials: An Emerging Consumer Powerhouse. The study found that Millennials like to “hold print in their hands, read it, smell it, use it to link to a video or coupon, save it, take it to the store with them, and share it with friends.” Furthermore, they pay attention to print, as shown in the following graph from their report:

The next chart tells even more. Here are the types of ads that Millennials ignore:

It may not come as a surprise to you that Millennials pay attention to direct mail. After all, USPS published a study that found that Millennials were actually more likely to engage with direct mail than non-Millennials. The graph below was taken from their study:

In addition, the same study found that:

• 50% of Millennials ignore digital ads but only 15% ignore direct mail
• 90% of Millennials think direct mail advertising is reliable
• 57% have made purchases based on direct mail offers
• 87% of Millennials like receiving direct mail

Why?

These findings had researchers asking the next question to better understand the relationship between Millennials and print. Why do members of this tech-savvy generation still prefer paperback books and glossy brochures snail mailed to their homes?

Because of Neuroscience

The science behind print helps us understand why. Canada Post published a fascinating scientific study behind how the brain reacts to print. They found that it requires 21% less cognitive effort to process printed direct mail than digital media. Hence, it is also processed quicker. Together, these factors make printed materials more persuasive and therefore likely to drive behavior. In fact, 23% of Millennials say they bought or ordered something as a result of receiving direct mail in the last 12 months, as reported by Royal Mail MarketReach.

Because of Trust

Another reason is simply that as a society we tend to trust print more, and that Millennials are no exception. MarketingSherpa’s Customer Satisfaction Research Study found that US internet users still trust print ads more than any other type of advertising (see graph below).

It’s therefore little wonder why Millennials love print, and why most of the population does too, even in the age of digital advertising.

Yes, Millennials still buy print, and will keep buying print.

Based on numerous studies, it is evident that Millennials still buy print and continue to be influenced by print. As they gradually make up more of the workforce, they will likely translate their positive views on print media into purchasing decisions. The demand for print is here to stay, at least for another generation. Contact us today to get started! 516-561-1468 or FOR MORE INFORMATION ON ANY OF OUR MARKETING PRODUCTS GO TO: www.printcafeli.com