Why Your Brand is The Most Important Asset in Your Business

Why Your Brand is The Most Important Asset in Your Business

Your brand may not be as recognizable as Coke, Pepsi or Walmart, but it speaks volumes about your business.

Your brand is much more than a simple logo or tagline; it is the sum of all the different interactions that your prospects and customers have with your organization. This could include printed correspondence, your website, phone conversations with your sales reps, and more. It's an intangible asset that is captured on your balance sheet in case you are selling your business, and it should be treated as your most valuable asset. Creating a cohesive brand experience for your customer begins with expressing your brand consistently across your various channels of communication.

Digital Presence

Your website is your digital front door, and when your brand isn't well represented on your website, then you can cause significant confusion among your core audience.

When you work closely with a designer to translate your brand from printed pieces to the web, you're ensuring that customers and prospects are comfortable with interacting with your brand on any channel. If you are using social media channels to promote your brand, you may want to audit the design look and feel for consistency. Many brand managers find it easiest to define a brand across all channels during a refresh of the look and feel of your digital presence. Everything down to the color that you choose for your logo mark will help tightly define your brand.

Brand "Voice"

Is your brand a little smart and sassy, or cool and classy? Slightly high-brow or ready for some fun?

The brand "voice" that you define is essentially the personality for your brand. It's unlikely that a well-established bank would want to suddenly start using emojis in their brand communication, for instance. Alternatively, a fun and feisty new design firm would want to use different messaging than a financial institution! Your voice should be made up not only of the way you want your brand to appear, but also allow you to communicate effectively with your core audience. Based on demographics, your brand may have a slightly different voice when speaking to various audience segments.

Marketing Collateral


Each piece of marketing collateral that you create -- from letterhead to your website to your latest printed sales brochure -- should all have a cohesive design that sticks close to your brand guidelines.

That doesn't mean that everything has to look the same, but when someone looks at a piece of your marketing materials, they should have that "Aha! I recognize this brand!" feeling immediately. In today's fast-paced digital world, it can be easy to create a new look for your website or emails and forget that your printed materials, such as business cards and letterhead, need to be refreshed to match an updated look.

Finding Your Identity

Each interaction, each step of each process, and each conversation that happens between customers and prospects is yet another piece of your brand identity! You can see why this makes your brand one of the most critical assets in your business.

While all of these pieces work together to create this mystical thing that we call "brand identity," there are some definite hallmarks that help set the tone.

Ready to freshen up the look of your business cards, letterhead, envelopes and other identity materials? These items are often the initial introduction to your brand, and you want them to make a great first impression!

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Print Marketing Is About Selling Value, Not Services

Print Marketing Is About Selling Value, Not Services

There's a common misconception that far too many marketers have that needs to be put to rest once and for all.

A lot of people still seem to think that if you're really going to carve out a stronger competitive advantage for yourself in an increasingly crowded marketplace, you need to make your services appear objectively better than everyone else's. You need to talk about how your products are better, stronger, faster, longer-lasting, more cost-efficient, etc. All this to steal as much attention away from your competition as you can.

In truth, that is a myth. You shouldn't be selling services at all. You should be selling the value that those services provide. In other words, the thesis at the heart of your print marketing campaign shouldn't be "here's what I can do that nobody else can," but rather "here's what I can do for you." Mastering this approach requires you to keep a few key things in mind.

Everything Begins and Ends With Your Customer


The art of selling value instead of services is one of those situations where buyer personas come in handy.

When you begin to come up with a buyer persona for your ideal customer, you try to add as much information about that person as possible. But once your persona has been completed, you shouldn't be asking yourself, "Okay, what do I need to tell this person in order to convince them to give me money?" Instead, you need to get answers to questions like:

What problem does this customer have and how do my services solve it for them?

In what ways will that person's life be easier after their purchase than it was before?

What does that person want to accomplish, and how can I help make that happen?

Then, you work your way back to the products and services that you're trying to sell, thinking about the problem and positioning yourself as the solution.

A Whole New Approach


This is one of those areas where specificity will carry you far. Think about the individual portions of your sales funnel and what someone needs to hear at each one to move from one end to the other. Use this "value-centric" approach not to convince someone that the time is right to make a purchase, but to give them the actionable information they need to arrive at that conclusion on their own.

In the end, there are probably a lot of other companies in your industry who do what you do - but nobody does it in quite the same way. That key thing that differentiates you from so many others is the value that only you can offer and what should be at the heart of all of your marketing messages.
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Branding Equity: What It Is and How to Build It

Branding Equity: What It Is and How to Build It

Carl is a business owner who is experiencing firsthand just how much the internet has revolutionized the consumer buying process. It used to be that a simple look at your products' features was enough to sway consumers to make a purchase. But now, it's all about the brand. In fact, Carl's brand has become his most valuable asset. That is why he is doing all that he can to build his brand equity and distinguish himself from his competition.

What is brand equity?


Brand equity is what your business is worth without its inventory. Or, more simply stated, it's about how valuable your brand is in the eyes of consumers and the relationships that you have with your customers.

To build brand equity, you must leave a lasting, positive impression regarding your brand in the minds of consumers. Your products and services and their demand and usefulness, of course, play a role in how well you can satisfy your customers, but they alone do not generate brand equity.

Top Tips for Using Marketing to Build Brand Equity

The steps outlined below are not in any particular order. They are three examples of essential steps that Carl has used to build brand equity, and each of them is an ongoing process. You don't build brand equity overnight, and then suddenly get to take a vacation. You must work at creating this type of equity on a daily basis just like Carl has done.

1. Release Information About a New Product
You can have a quality product that you know consumers will want to purchase, but they have to know about it first. This is why you should always distribute information about your products. Whether it be creating a product brochure or a how-to guide that goes into the packaging of a new product, you will want to provide as much detail as possible. In fact, Carl has found that the more in-depth and more detailed his brochures and how-to guides are, the more engaged his customers are.

2. Monitor Trends and Perform a Competitive Analysis
Building brand equity means you can adapt to changes as they occur, especially changes related to new trends that hit the marketplace. The best way to monitor trends is to keep a close eye on Google searches. You will also want to perform a competitive analysis to see how your competitors are keeping up with the latest trends. Chances are, you can benefit from employing many of the same tactics your competitors are using. Carl, for example, performed a competitive analysis and discovered three of his competitors were enjoying an increase in sales by offering seasonal discounts. Carl then went to a local print shop and had 1,000 business cards printed with a discount code on the back. Over the period of six months, the discount generated an eight percent increase in his sales.

3. Collect, Use and Distribute Customer Feedback
Lastly, since brand equity is all about how you appear in the eyes and minds of consumers, you will want to use their feedback and respond to it appropriately. Carl publishes his customers' feedback in the brochures and how-to guides he creates. Customer testimonials have been proven to be a huge asset in generating sales.

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